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DrivinHealth is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal information when you use our transportation services.

1. 🔍 Information We Collect

We may collect the following types of information:

  • Personal Details: Name, address, phone number, email

  • Health-Related Information: Appointment types, mobility needs (only as needed for service)

  • Ride Details: Pickup/drop-off locations, ride history

  • Device Information: IP address, browser type, operating system (if using our app or website)

2. 🧠 How We Use Your Information

We use your data to:

  • Schedule and manage rides

  • Communicate with you about services

  • Improve our offerings and customer experience

  • Ensure safety and compliance with healthcare transportation standards

3. 🚫 What We Don’t Do

  • We do not sell your personal information.

  • We do not share health-related data with third parties unless required by law or with your explicit consent.

4. 🔐 Data Protection

  • All data is encrypted during transmission and storage.

  • Drivers undergo background checks and training on confidentiality.

  • Access to sensitive data is restricted to authorized personnel only.

5. 👥 Third-Party Services

We may use third-party platforms (e.g., for payment or app functionality). These services have their own privacy policies, which we encourage you to review.

6. 🧾 Your Rights

You have the right to:

  • Access your personal data

  • Request corrections or deletions

  • Withdraw consent for data use

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7. 📅 Updates to This Policy

We may update this policy periodically. Changes will be posted on our website with the effective date.

 

 INTRODUCTION 1.1 Your privacy is important to you and to us. We’ll protect the information you share with us. To protect your privacy, the App follows different principles in accordance with worldwide practices for customer privacy and data protection. 1.2 We at the Company are committed to respecting your online privacy and recognize your need for appropriate protection and management of any personally identifiable information (“Personal Information”) you share with us. For purpose of this Policy, Personal Information means any information that may be used to identify an individual, including, but not limited to, a first and last name, a home or other physical address and an email address or other contact information, whether at work or home. In general, you can visit the App’s web pages without telling us who you are or revealing any Personal Information about yourself. If, however, Personal Information is revealed to us, we won’t sell or give away any content of your Personal Information to anyone except people who may be involved in the delivery of Service. 2. INFORMATION WE COLLECT AND HOW WE USE IT 2.1 When you visit the App or use our Service, we collect and store information about you, your computer or mobile device and your activities. This information may include, but is not limited to: 2.2.1 Your computer’s IP address; technical information about your computer or mobile device (such as type of device, web browser or operating system). 2.2.2 Your mobile device’s unique ID number (when available), your mobile device’s geographic location (specific geographic location if you’ve enabled collection of that information, or general geographic location automatically). 2.2.3 Your provided full name, email address, zip code and other information you may provide your account, such as your gender and birth date. You may optionally provide us with this information through third party sign-in services such as Facebook and Google Plus. In such cases, we fetch and store whatever information is made available to us by you through these sign-in services. 2.2.4 How long have you used our service, and which features did you use? 2.2.5 We gather information from members and guests who apply for the various Services that our App offers. It includes, but may not be limited to, email address, first name, last name, a user-specified password, e-mail Id, mailing address, zip code and telephone number or fax number. We collect information primarily to ensure that we can fulfil your requirements and deliver personalized experience.

Absolutely! Here's a stronger, clearer, and more comprehensive version of your privacy policy. I've tightened the language, added structure, and included best practices for transparency and user trust.

🔒 Privacy Policy

1. Introduction

1.1 Commitment to Privacy Your privacy matters—to you and to us. We are committed to protecting the personal information you share with us and ensuring transparency in how we collect, use, and safeguard your data.

1.2 Scope and Principles This Privacy Policy outlines how our App collects, uses, and protects your Personal Information in accordance with global standards for data protection and privacy. “Personal Information” refers to any data that can identify an individual, including but not limited to name, address, email, phone number, and other contact details.

1.3 Anonymous Access You may browse most areas of the App without revealing any Personal Information. If you choose to share such information, we will never sell or disclose it to third parties except those directly involved in delivering our services.

2. Information We Collect

2.1 Types of Data Collected When you use our App or services, we may collect the following categories of information:

  • Device and Technical Data

    • IP address

    • Device type, operating system, browser type

    • Mobile device ID and general or specific location (if enabled)

  • Account and Profile Information

    • Full name, email address, zip code

    • Gender, birth date (if provided)

    • Information shared via third-party sign-in services (e.g., Facebook, Google)

  • Usage Data

    • Duration of use

    • Features accessed

    • Interaction history

  • Service Application Data

    • Name, email, mailing address, zip code

    • Phone or fax number

    • Password (securely stored and encrypted)

2.2 How We Use Your Information We use your data to:

  • Provide and personalize our services

  • Improve user experience and functionality

  • Communicate updates, offers, and support

  • Ensure security and prevent fraud

  • Comply with legal obligations

3. Data Sharing and Disclosure

3.1 Third-Party Access We do not sell your Personal Information. We may share it only with trusted partners who assist in delivering our services, under strict confidentiality agreements.

3.2 Legal Compliance We may disclose information if required by law or to protect our rights, users, or the public.

4. Data Security

4.1 Protection Measures We implement industry-standard security protocols to protect your data from unauthorized access, alteration, or destruction.

4.2 User Responsibility You are responsible for maintaining the confidentiality of your account credentials. Please notify us immediately of any unauthorized use.

5. Your Rights and Choices

5.1 Access and Control You may access, update, or delete your Personal Information at any time through your account settings or by contacting us directly.

5.2 Opt-Out Options You can opt out of marketing communications or location tracking features via your device settings or within the App.

6. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes and post the revised version on our App.

 

 We will ask you when we need information that personally identifies you or allows us to contact you. Generally, this information is requested when you create a registration or login ID on the App or when you connect or browse connected Apps, linked or listed on our App, or join a limited-access feature of the App. 4. CONSENT AND SHARING OF INFORMATION The information collected from our users or visitors is shared with members and stakeholders of the Company, namely, customers, third party users, companies, employees, stakeholders and other experts who are part of the network of community of DrivinHealth Any information you give us is held with the utmost care and security. We are also bound to cooperate fully should a situation arise where we are required by law or legal process to provide information about a customer. 5. ACCESS 5.1 We will provide you with the means to ensure that your Personal Information is correct and current. You may review and update this information at any time at the login section. There, you can: view and edit personal information you have already given us; tell us whether you want us to send you marketing information; sign up for electronic newsletters about our services and products. 5.2 Service providers must upload on the App, documents relating to service provider’s contact detail, identity proof, skill or competency including service providers terms and condition which should be visible to customers. Service providers agree that the documents uploaded will be available for the customers to download for their own reference. 6. SECURITY 6.1 The App has taken strong measures to protect the security of your Personal Information and to ensure that your choices for its intended use are honored. We take strong precautions to protect your data from loss, misuse, unauthorized access or disclosure, alteration, or destruction. You also have a significant role in protecting your information. No one can see or edit your Personal Information without knowing your username and password, so do not share these with others. 6.2 We however do not guarantee your e-commerce transactions to be entirely safe and secure. When you place orders through our App or online payment gateway service providers (“OPGSPs”) listed on the App. You must ensure that you agree to the terms and conditions of the said OPGSPs agreement. The Company shall not be liable should there be a discrepancy in refund, loss or misuse of credit card details, hacking of sensitive monetary information. 6.3 Resolution of all payment related complaints shall remain the responsibility of OPGSPs concerned. Users must read and agree to privacy policy and online security framework of respective OPGSPs listed on the App before transacting. We do not take responsibility for any security lapse, should infringement or violation happen as a result of you accessing an OPGSP listed on the App. 7. NOTICE TO PARENTS We want to help you guard your children’s privacy. We encourage you to talk to your children about safe and responsible use of their Personal Information while using our App. The App does not publish content that is harmful, derogatory or pornographic in nature. However, the App shall not incur any liability should your children provide us any Personal Information without parental consent. If you become aware that a child has provided us with personal information without parental consent, please contact us at our customer care number. If we become aware that a child has provided us with Personal Information without parental consent, we take steps to remove such information and terminate the user or service provider’s account. 8. COOKIES When you visit our App, we may place “cookies” on your mobile to recognize you. We do this to store your preferences, collect statistical data and track your use of our Service. Cookies are widely used, and most web browsers are configured initially to accept cookies automatically. If you prefer not to accept cookies, you may adjust and configure your browser settings accordingly. However, if you turn off cookies, or refuse to accept a request to place a cookie, some features and services on the App may not function properly. Ad companies (including but not limited to Google and Facebook) may also place cookies on your computer to track your activities across various Apps so that they can display targeted advertisements.

9.1 When you join us, you provide us with your contact information, including your name, telephone number, home and email address. We use this information to help you connect with the right audience, namely users to service provides and vice versa. 9.2 We will disclose your Personal Information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) confirm to the edicts of the law or comply with legal process served on the App; (b) protect and defend the rights or property of the Company; and (c) act in urgent circumstances to protect the personal safety of users of the Company or the public. 10. INFORMATION SHARING AND DISCLOSURE 10.1 The Company does not rent or sell Personal Information about you with other people (save with your consent) or non-affiliated companies, except to provide services you’ve requested, under the following circumstances:  We provide the information to trusted partners, affiliates, industry experts and professionals (collectively “Service Partners”) only if we the necessity to do so in order to enhance your service experience. Service Partners may use your Personal Information to help us communicate with you about offers and discounts. However, Service Partners do not have any independent right to share this information.  We respond to court orders, legal process or to establish or exercise our legal rights or defend against legal claims.  We believe it is necessary to share information in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of the App’s terms of use, or as otherwise required by law.  We shall transfer information about you only if the Company is acquired by another company or individual. In this event, the App will notify you before information about you is transferred and becomes subject to a different privacy policy.  We may need to contact you to comply or co-operate with a legal request. For this purpose, we will use the email address provided to us by you. All communications sent by us at such email address shall be deemed to have been communicated to you. 10.2 Data disclosure to OPGSPs: We may disclose your personal information to OPGSPs and for the following purposes: 10.2.1 to prevent, detect, mitigate, and investigate potentially illegal acts, fraud and/or security breaches, and to assess and manage risk, including to alert you if fraudulent activities have been detected on your user accounts. 10.2.2 to provide customer services, including to help service your account or resolve disputes (e.g., billing or transactional disputes); 10.2.3 to facilitate the processing of payment cards when you pay within our Services with a payment card, and we use OPGSPs to process your payment. 10.3 Disclosure to Service Providers and financial institutions partners: Third party service providers who help us to provide our Services, payment processing services, assist us in providing customize advertising, to assist us with the prevention, detection, mitigation, and investigation of potentially illegal acts, violations of our User Agreement, fraud and/or security breaches, bill collection, affiliate and rewards programs, co-branded credit cards and other business operations. 11. CONFIDENTIALITY AND SECURITY 11.1 We limit access to Personal Information about you to employees and stakeholders who we believe reasonably need to come into contact with that information to provide products or services to you or in order to do their jobs. 11.2 We have physical, electronic, and procedural safeguards that comply with the laws prevalent in India to protect personal information about you. We seek to ensure compliance with the requirements of the information technology laws as applicable from time to time to ensure the protection and preservation of your privacy. Additionally, we follow generally accepted industry standards to protect the Personal Information submitted to us, both during transmission and once we receive it. However, no method of transmission over the Internet or via mobile device, or method of electronic storage, is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. 12. YOUR CONSENT By using the App, you consent to the terms of our Privacy Policy and to the App’s processing of Personal Information for the purposes given above as well as those explained where we at the Company collect personal information on the web. 13. PRIVACY POLICY CONCERNS AND GRIEVANCE REDRESSAL MECHANISM If you have any grievance relating to the processing/usage of information provided by you or the App’s Privacy Policy, you may email our grievance officer at Drivininnovations@gmail.com 14. CONTACT INFORMATION We welcome your comments regarding this privacy statement at the contact address given at the App. Should there be any concerns about contravention of this Privacy Policy, we will employ all commercially reasonable efforts to address the same. The terms in this Policy may be changed by us at any time. Should you have concerns regarding this Policy or the Services that we offer, please feel free to write to us. IN WITNESS WHEREOF, all users or visitors of the App agree that they have read the terms mentioned in this Privacy Policy and agree to be bound by them for as long as they continue to either use the App or avail Services of the Company. 15.  PERMISSIONS  We are using the following permission set for only input purposes. These permissions are not used to store any type of personal information from the user. android.permission.CAMERA android.permission.READ_PHONE_STATE android.permission.GET_ACCOUNTS, android.permission.READ_CONTACTS Above authorizations are utilized distinctly to catch data from the camera, perused telephone state and read contact for perusing contact subtleties for a crisis call. Information of client taking under authorization is appropriately secure and under law of google consents. Location Permission Declaration: 1. ACCESS_FINE_LOCATION 2. ACCESS_COARSE_LOCATION 3. ACCESS_BACKGROUND_LOCATION ACCESS_FINE_LOCATION & ACCESS_COARSE_LOCATION Above permission is used for access location after allowing the user for accurate delivery of the product to the customer. Location service is used under the privacy policy of Google Play Developer Program Policies. We don’t share any type of location data or customer information for any additional resources. we ensure to the customer for safe and accurate delivery with privacy taking under an authorization is appropriately secure and under the law of google consents. ACCESS_BACKGROUND_LOCATION Above the location background, permission is used for Delivery/service (for example, food, package) tracking on the user side. Location service is used under the privacy policy of Google Play Developer Program Policies. We don’t share any type of location data or customer information for any additional resources taking under an authorization is appropriately secure and under the law of google consents.

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